隱私權政策 Privacy Policy

本隱私權政策說明輕鬆點 Pro（eatsy.cc，以下稱「我們」）如何在提供 LINE 點餐、線上菜單、訂單管理、付款與店家營運相關服務時收集、使用、保存與保護資料。

若您使用我們的網站、管理後台、店家頁面、點餐流程或相關服務，即表示您已閱讀並理解本政策。

我們可能依服務使用情境收集以下資料：

• 帳號與聯絡資料，例如姓名、電子郵件、電話、LINE 帳號識別資訊、店家名稱與商業聯絡資訊。
• 店家營運資料，例如菜單、商品、價格、營業時間、訂單、付款狀態、出單設定與客服紀錄。
• 消費者訂單資料，例如訂購品項、取餐或配送資訊、付款方式、交易狀態，以及完成訂單所需的聯絡資料。
• 技術資料，例如 IP 位址、裝置與瀏覽器資訊、Cookie、網站事件、錯誤記錄與系統日誌。

我們使用資料以提供、維護、保護與改善服務，包含建立店家頁面、處理訂單、提供客服、偵測異常、改善使用體驗、傳送重要服務通知，以及履行法律或合規義務。

我們也可能使用彙整或去識別化資料分析產品成效與服務品質，該資料不會用於識別特定個人。

當您購買訂閱方案、付費功能或透過我們的服務完成付款時，付款資料可能由第三方付款服務提供者處理，例如 Creem 或其他我們支援的金流服務。付款服務提供者可能依其自身隱私政策處理交易、稅務、風險控管、退款與法令遵循所需資料。

我們不會儲存完整信用卡號碼。付款相關資訊通常由付款服務提供者直接收集與保存，我們僅接收完成服務管理所需的交易狀態、訂閱狀態、發票或付款識別資訊。

我們可能使用 Cookie、類似技術與分析工具維持登入狀態、記錄偏好、改善網站效能、了解使用情況並提升服務品質。您可以透過瀏覽器設定管理 Cookie，但停用部分 Cookie 可能影響服務功能。

我們不會出售您的個人資料。我們可能在必要範圍內與服務供應商、付款處理商、雲端基礎設施、客服工具、法務或合規顧問分享資料，以完成服務提供、付款處理、安全防護或法律要求。

若法律、法院命令、主管機關要求，或為保護我們、使用者、店家、消費者或第三方的權利與安全，我們可能依法揭露必要資料。

我們會在提供服務、處理爭議、維持商業紀錄、履行法律義務或防止濫用所需期間保存資料。保存期間屆滿或資料不再必要時，我們會刪除、匿名化或以合理方式限制使用。

我們採取合理的技術與組織措施保護資料安全，但網路傳輸與電子儲存無法保證絕對安全。

在適用法律允許的範圍內，您可以請求查詢、更正、刪除、限制處理或匯出您的個人資料，也可以反對特定處理或撤回同意。部分請求可能因法律保存義務、交易紀錄、爭議處理或安全需求而受限制。

我們的服務主要提供給店家與具備合法交易能力的使用者。我們不會 knowingly 收集兒童個人資料。若您認為兒童資料已被提供給我們，請與我們聯繫。

我們可能因服務、法規或營運需求更新本政策。重大變更將以網站公告、電子郵件或其他合理方式通知。

如有隱私相關問題，請聯絡 [email protected]。

This Privacy Policy explains how 輕鬆點 Pro (eatsy.cc, "we", "us", or "our") collects, uses, stores, and protects information when providing LINE ordering, online menu, order management, payment, and merchant operation services.

By using our website, dashboard, merchant pages, ordering flows, or related services, you acknowledge that you have read and understood this Policy.

Depending on how you use the Services, we may collect:

• Account and contact information, such as name, email address, phone number, LINE account identifiers, merchant name, and business contact details.
• Merchant operation information, such as menus, products, prices, business hours, orders, payment status, printer settings, and support records.
• Customer order information, such as ordered items, pickup or delivery information, payment method, transaction status, and contact details needed to complete an order.
• Technical information, such as IP address, device and browser information, cookies, website events, error reports, and system logs.

We use information to provide, maintain, protect, and improve the Services, including creating merchant pages, processing orders, providing support, detecting abuse, improving user experience, sending important service notices, and complying with legal obligations.

We may also use aggregated or de-identified data to analyze product performance and service quality. This data is not used to identify a specific person.

When you purchase subscriptions, paid features, or complete payments through our Services, payment information may be processed by third-party payment providers such as Creem or other supported payment services. These providers may process data needed for transactions, taxes, risk checks, refunds, and compliance under their own privacy policies.

We do not store full credit card numbers. Payment details are generally collected and stored directly by payment providers. We receive only the transaction status, subscription status, invoice details, or payment identifiers needed to manage the Services.

We may use cookies, similar technologies, and analytics tools to maintain sessions, remember preferences, improve website performance, understand usage, and improve service quality. You may manage cookies through your browser settings, but disabling some cookies may affect service functionality.

We do not sell personal information. We may share information with service providers, payment processors, cloud infrastructure providers, support tools, legal advisors, or compliance advisors as necessary to provide the Services, process payments, protect security, or meet legal requirements.

We may disclose information when required by law, court order, government authority, or when reasonably necessary to protect the rights and safety of us, users, merchants, customers, or third parties.

We retain information for as long as needed to provide the Services, resolve disputes, maintain business records, comply with legal obligations, or prevent abuse. When information is no longer needed, we delete, anonymize, or reasonably restrict its use.

We use reasonable technical and organizational measures to protect information, but no internet transmission or electronic storage method is completely secure.

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal information. You may also object to certain processing or withdraw consent. Some requests may be limited by legal retention obligations, transaction records, dispute handling, or security needs.

The Services are primarily intended for merchants and users who can legally enter into transactions. We do not knowingly collect personal information from children. If you believe a child’s information has been provided to us, please contact us.

We may update this Policy due to changes in our Services, laws, or operations. Material changes may be announced on our website, by email, or through other reasonable methods.

For privacy questions, contact [email protected].